PROCESSING TIME

The time we need to prepare an order for shipping takes from 2-5 days. We do our best to ship the order to you as quickly as possible.

SHIPPING POLICY

We ship worldwide.

If for some reason your country isn't listed in our shipping area, please drop us a line to  and tell us where you are from

Estimated shipping times

Israel: 4-7 business days

North America: 1-4 weeks

Europe: 1-4 weeks

Australia, New Zealand and Oceania: 2-4 weeks

We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the courier.

Customs and import taxes

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Buyers are responsible for any customs and import taxes that may apply. The studio is not responsible for delays due to customs.

Cancellations

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Chipola Studio has the right to cancel one's order if items are out of stock or due to shipping considerations.

In this case, the customer will receive full refund.

RETURNS AND REFUNDS

We want our clients to be happy and satisfied with their purchase.

If any item arrives damaged, take a photo of the damage - front, back, and sides. Send them to us to email 

describing the damage. 

If the item does not match what you ordered or does not meet your expectations, please contact me and describe the issue.

After our reply to your message, you can send the item back in its original package, within 30 days of delivery. You can request a refund or replacement, and it will be given after we receive the recurring package. In this case, please keep the shipping voucher.

Unfortunately, sale items cannot be refunded.

Refunds do not include shipping fees. Shipping costs are non-refundable.

PAYMENT METHOD

We accept Credit Cards and Pay Pal.

Chipola keeps your payment information secure. Chipola Studio never receives your credit card information.

WHOLESALE INQUIRIES

If you interested in our products for your own shop or business, contact us for wholesale inquiries: